Job Details
Position: Overseas Customer Service
Salary: 6,000 - 9,000 RMB per month, negotiable based on individual competence.
Working Hours: 8-hour workday, aligned with the US West Coast time. Specifically, work commences at 11:00 PM Beijing time for 5 hours, with the remaining 3 hours completed during daytime hours.
Employee Benefits:
?Domestic five social insurance schemes will be provided starting from the month of employment; housing fund will be added after the probation period.
?Year-end bonus will be offered.
?Paid annual leave will be available after one year of employment.
?Birthday dinner benefits and holiday consolation allowances.
?Irregular team-building activities.
Work Location: Work from home
Job Requirements:
1.Gender: No restriction; Age: 23 - 50 years old (fresh graduates are welcome).
2.Education: College degree or above.
3.Fluent in English reading and writing (CET-4 or above), proficient in Microsoft Office software. Fluent oral English communication is a must, as it is crucial for this role.
4.Strong communication and coordination skills, meticulous attention to detail, a strong sense of work responsibility, and a hardworking attitude.
5.Work Experience: Candidates with over 2 years of experience as a salesperson or merchandiser in a foreign trade company are preferred; experience in overseas customer service at large enterprises is a plus. Strong learning ability is required, and fresh graduates are also acceptable.
6.This is a full-time position; part-time applicants will not be considered.
Job Responsibilities:
1.Primarily responsible for contacting customers of the US company, receiving and proactively reaching out to customers via email, and promptly addressing customer inquiries with accurate and satisfactory responses.
2.Maintain customer relationships: Communicate with branch offices and agents, and handle existing inquiries, delivery follow-ups, complaints, and other related matters.
3.Online consultation: Respond to customer inqui
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